Can B2B customers request product samples through the BigCommerce platform? The answer is yes. BigCommerce is a great platform for B2B customers interested in ordering product samples. BigCommerce makes it easy to set up a store where you can let customers order product samples.

The process starts by adding products to your store and making sure the “test samples” option is turned on. Once enabled, customers can see the option to order a sample. Customers can then select the desired sample by entering the product code, quantity, and size.

After making the selection, the customer can place a sample order and proceed to payment. From a business perspective, remember that product samples should only be offered when needed. This means that it is important to ensure that the customer has a legitimate need to receive a sample of the product. These needs may include the desire to check the quality of the product, to ensure that the product is suitable for their needs, or the desire to compare with similar products from different brands.

When your customer submits a product sample request, BigCommerce offers the option to track their order. This can be done via a dashboard that gives customers detailed insight into the delivery status of their order. This allows customers to clearly see the progress of their product sample order and track any issues.

In summary, B2B customers can submit product sample requests through the BigCommerce platform. This provides businesses with the convenience of streamlining the ordering process and ensuring delivery status. Moreover, the platform is designed in such a way that product samples only meet the legitimate needs of customers. Therefore, BigCommerce makes it easy to manage product sample requests without sacrificing customer satisfaction.