2 minute read
Streamline Operations with ECC Workflows
Epicor Commerce Connect (ECC) provides businesses with the tools they need to more efficiently manage their operations. By creating custom workflows with ECC, companies can streamline processes, increase employee productivity, and improve customer service. With ECC’s custom workflow capability, organizations can create and manage powerful and highly configurable processes. This feature allows users to create their own custom workflows based on their own business processes or best practice processes defined by Epicor. This ensures a smooth, efficient workflow and customer experience.
With this feature, companies can set up custom tasks of any complexity. This includes tasks such as forwarding information, initiating approvals, implementing delays, or managing escalations. The feature also makes it easy to track and monitor the progress of these custom tasks. In addition, companies can design completely unique, customer-centric journeys.
With ECC, users can design highly personalized workflows based on customer preferences and decision criteria. This ensures that customers can have positive experiences with the brand and get the results they want. At the same time, customized ECC workflows help companies to optimize their processes. You can use the feature to model and visually understand how tasks are related, spot bottlenecks, and identify potential problems in existing workflows. This allows companies to make the necessary improvements while saving time.
ECC’s custom workflows are an invaluable tool for businesses looking to improve their operations. It provides the tools needed to design powerful custom tasks, build customer journeys, and streamline processes. With this feature, businesses can ensure their customers receive the best possible service while increasing efficiency and saving time.