Business-to-business (B2B) customers have seen a revolution in the way they manage customer interactions, payments, and orders with the increasing use of artificial intelligence (AI) in Epicor Commerce Connect (ECC). AI makes customer interactions faster and more efficient and provides businesses with valuable insights that can help them make better decisions and grow their business. With ECC, AI is used to automate customer interactions and provide customers with a more personalized experience.

AI-powered chatbots are used to handle customer inquiries quickly and accurately, and Natural Language Processing (NLP) is used to allow customers to ask their questions in natural language. AI-powered analytics are used to help companies understand their customers’ behaviors and needs and develop strategies to increase engagement and revenue.

AI is also being used in ECC to help companies automate and streamline payment and order management. AI-based order recommendation systems are used to simplify order placement by suggesting items that customers are likely to want. AI-powered payment processing makes payment processing safer and more efficient, and AI-powered fraud detection systems are used to protect businesses from fraudulent payments.

The role of AI in ECC for B2B customers is huge. AI is used to improve the customer experience and create efficiency in customer management. AI-powered analytics provide valuable insights that can help businesses increase customer engagement and revenue. AI is also being used to automate and streamline payments and order management, as well as protect businesses from fraudulent payments. With the increasing use of AI in ECC, companies can expect better customer interactions, additional cost savings, and higher profits.

Ready to bring your B2B business online?